Operations


  • tablet showing online application form with paperwork
    Image attribution tooltip
    courtneyk via Getty Images

    Application fraud plagues property managers

    Some tenants are using stolen identities to rent apartments for illegal reasons, an industry official told Multifamily Dive.

    By Aug. 15, 2022
  • Berwick, Pennsylvania VBC factory
    Image attribution tooltip
    Permission granted by Volumetric Building Companies

    Katerra factory buyer acquires PA facility, targets multifamily construction

    Volumetric Building’s new factory will serve major markets in the Northeast, such as Philadelphia, New York City and Washington, D.C.

    By Sebastian Obando • Aug. 11, 2022
  • An apartment lobby
    Image attribution tooltip
    Permission granted by CRG

    7 apartment design trends making waves this summer

    From pet spas to work pods to pickleball courts, everything is elevated.

    By Robyn Griggs Lawrence • Aug. 8, 2022
  • Young adults enjoying cocktails on balcony overlooking city
    Image attribution tooltip
    PixelCatchers via Getty Images

    Local businesses, volunteer opportunities matter to renters

    While the apartment industry has been engaged in the amenity wars over the past decade, neighborhoods still matter a lot.

    By Aug. 8, 2022
  • The lobby of an apartment building.
    Image attribution tooltip
    Permission granted by Mary Cook Associates

    Multifamily design levels up to meet sophisticated tenant expectations

    As apartment residents pay ever-higher rents, they expect more bling for their buck.

    By Robyn Griggs Lawrence • Aug. 4, 2022
  • Young couple looking for apartment
    Image attribution tooltip
    gremlin via Getty Images

    It costs nearly $4,000 to replace a resident when they leave

    Property managers say they must forgo lost rents and give away concessions when a renter departs.

    By July 19, 2022
  • Worker scanning barcode of cardboard packages before delivery at storage.
    Image attribution tooltip
    Ridofranz via Getty Images

    As e-commerce booms, managers boost package infrastructure

    Dedicated rooms and delivery services help reduce the burden on on-site staffers.

    By July 19, 2022
  • Resignation letter with pen
    Image attribution tooltip
    iStock/Getty Images Plus/Casper1774Studio via Getty Images

    The Great Resignation isn't over for multifamily employers

    In this series, Multifamily Dive explores ways to recruit and retain workers during a time of high turnover.

    July 19, 2022
  • People working together
    Image attribution tooltip
    Weekend Images Inc./E+ via Getty Images

    Retain workers by managing burnout, building resilience

    Here’s how the multifamily sector can give employees a work-life balance that supports both their personal and professional needs.

    By Robyn Griggs Lawrence • July 15, 2022
  • UPS driver loads a cart with boxes as he makes deliveries December 17, 2004 in San Francisco, California.
    Image attribution tooltip
    Justin Sullivan via Getty Images

    Managers brace for Amazon package deluge

    Prime Day orders accounted for 2% of deliveries arriving at apartment properties in 2021, but that number could grow this year.

    By July 14, 2022
  • The exterior of the 29 Brookhaven apartment in Atlanta
    Image attribution tooltip
    Permission granted by CGI+
    Q&A

    Why one owner expects to see price declines of up to 30% for some assets

    Interest rate increases could cause pain for owners who are forced to sell.

    By July 12, 2022
  • Successful business professionals
    Image attribution tooltip
    Alvarez via Getty Images

    Why workers are moving on

    Employees at all levels of the apartment industry seek flexibility, respect and a bigger paycheck.

    By Robyn Griggs Lawrence • July 11, 2022
  • Resignation letter with pen
    Image attribution tooltip
    iStock/Getty Images Plus/Casper1774Studio via Getty Images

    The Big Quit: Employees opt out of jobs in search of better pay, less stress

    The Great Resignation is headed straight for multifamily’s middle managers, experts say.

    By Robyn Griggs Lawrence • July 8, 2022
  • Chevrolet Bolt electric vehicle.
    Image attribution tooltip
    Permission granted by General Motors
    Q&A

    General Motors aims to make EV charging accessible to apartment residents

    The automaker wants to solve the challenge of charging access for those who live in multifamily dwellings.

    By Dan Zukowski • July 6, 2022
  • A rendering of apartments
    Image attribution tooltip
    Permission granted by Drucker + Falk
    Q&A

    Institutional clients help fuel one manager’s growth

    Despite record profits, Drucker + Falk struggles to fill open roles — particularly in maintenance. 

    By July 5, 2022
  • Diane Batayeh
    Image attribution tooltip
    Permission granted by Village Green

    Thought Leaders: June 2022

    This month executives from Camden, Village Green, CHA Partners and more talk about their latest challenges and successes.

    By June 30, 2022
  • Image attribution tooltip
    Permission granted by Jeld-Wen

    June roundup: New multifamily products

    The list includes products unveiled at last week's Apartmentalize conference.

    By June 29, 2022
  • Vacancy sign
    Image attribution tooltip
    Pgiam via Getty Images

    After bottoming out, vacancies slowly tick up

    Despite more apartments being available, the market remains historically tight.

    By June 27, 2022
  • Donna Smith, president of West Fargo, North Dakota-based Enclave Property Management, speaks at the "Overcoming 2022's Top Industry Challenges" panel at Apartmentalize 2022.
    Image attribution tooltip
    Mary Salmonsen/Multifamily Dive

    Operational efficiency a rising concern for multifamily operators

    Recruiting, HR and maximizing revenue remain top challenges, according to new research unveiled at last week’s Apartmentalize conference.

    By June 27, 2022
  • Image attribution tooltip
    Permission granted by Evergreen Real Estate Group
    Q&A

    Pandemic, interest rates create pressure for affordable managers

    Higher borrowing rates, combined with increased labor and materials costs, are forcing managers to operate more efficiently.

    By June 24, 2022
  • pedestrian, apartment for rent
    Image attribution tooltip
    Justin Sullivan via Getty Images

    The new drivers of apartment demand

    Migration and reopened economies helped propel rent growth 10% beyond wages in the past year.

    By June 22, 2022
  • 42 Hundred on the Lake apartment complex
    Image attribution tooltip
    Courtesy of RMK Management
    Q&A

    How this property manager tackles labor, technology challenges

    Weeding out unnecessary technology and finding workers from new industries are twin goals for RMK Management.

    By June 21, 2022
  • hand is writing with a pen on a rental agreement document, house keys in the background,
    Image attribution tooltip
    fermate via Getty Images

    Renters are staying in their apartments longer, paying more

    Residents are renewing their leases, despite an average rent increase of 10%.

    By June 21, 2022
  • Soo Line, Village Green
    Image attribution tooltip
    Permission granted by Village Green
    Q&A

    How rising cap rates could put pressure on managers

    Owners could expect more from their managers as rapid property appreciation declines.

    By June 15, 2022
  • Business people shaking hands in the office.
    Image attribution tooltip
    VioletaStoimenova via Getty Images

    Property managers deal with churn

    With more investors selling properties than in the past, operators learn to adjust.

    By June 13, 2022