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In a market where multifamily property owners are battling downward pressure on rents, attention is shifting to renovations as a way to protect competitive position and pricing power.
Owners and operators searching for upgrades that can deliver more “bang for the buck” are finding solutions in hardware and security upgrades that offer practical, high-impact improvements. Compared to large cap-ex projects or new high-cost amenities, upgrading access control systems and door hardware is a relatively efficient way to enhance both safety and resident experience.
Moving beyond traditional keys and card-based systems to newer credentialing platforms introduces greater flexibility, improved control, and stronger protection against unauthorized access. These upgrades also eliminate many of the operational inefficiencies tied to lost keys, rekeying, and outdated infrastructure. Furthermore, modern systems align with evolving resident expectations, where convenience and security are equally valued.
Here are six tips that can help simplify door hardware and security upgrades at your multifamily property.
#1: Think Strategically
Door hardware is often treated as a tactical replacement rather than a strategic investment. An important way for multifamily operators to approach door hardware and security upgrades is to look beyond the lock itself to the entire building access ecosystem. In reality, door hardware sits at the critical intersection of building performance: :
- Physical security
- Cybersecurity
- Life safety and code compliance
- Resident convenience and experience
For example, while traditional keys can be easily duplicated, even against “do not duplicate” warnings, modern credentials with encryption or mobile access significantly reduce that risk and improve control over access.
#2: Recognize the Business Case
Several drivers contribute to a strong business case that can elevate hardware and security upgrades as a priority for multifamily operators:
- Improved security and control: Reduced risk of duplicated keys or shared credentials
- Lower maintenance burden: Fewer locksmith calls and reduced operational disruption
- Potential insurance and liability benefits: Better risk profile and documentation of access
- Enhanced resident confidence: Perception of safety and modern amenities
Oftentimes, an upgrade prompts a broader review of door conditions, helping uncover life-safety concerns, especially around fire-rated openings, that might otherwise go unnoticed. Modern systems also can redirect budget away from maintaining outdated infrastructure while providing greater flexibility for future upgrades.
#3: Evaluate Total Cost
Evaluating the total cost, not just the upfront price, is critical to making the right retrofit decision. The true cost difference often becomes clear over a 3–5 year horizon, not at initial purchase. Owners should assess:
- Subscription or SaaS fees
- Per-door costs
- Expansion costs
- Credential replacement costs
- Long-term maintenance
#4: Weigh Your Options
Not all retrofits are equal, and an upgrade doesn’t necessarily need to be an “all or nothing” endeavor. Multifamily operators often consider one of two options, a more modest retrofit “light” versus a comprehensive retrofit. Operators should consider scope of work and cost when considering how an upgrade retrofit fits with their overall property strategy. However, even “light” retrofits should be evaluated carefully to ensure they don’t introduce security gaps or conflict with existing systems.
Retrofit light:
- Replace existing hardware (locks, cylinders, trim)
- Minimal disruption, lower cost
- Limited improvement if broader system issues remain
Comprehensive retrofit:
- Introduce or upgrade access control systems
- Address unit entry, common areas, and amenities
- Integrate with intercom, video, parking, and package solutions
- Align hardware, credentials, and building systems
#5: Avoid Common Issues
While retrofits may appear straightforward, they require coordinated expertise that can help to streamline the process and avoid common missteps, such as:
- Ignoring fire door requirements and code limitations
- Selecting incompatible or improperly rated products
- Failing to coordinate hardware, access control, and automation systems
Fire-rated openings present a major risk area. In many cases, retrofits involve modifications (holes, plates, wiring) that violate code or exceed allowable field changes, compromising the integrity of the opening. In addition, adding access control without updating the key system can undermine the entire upgrade. If existing keys remain in circulation, they may still bypass the new system.
#6: Involve the Right Team Early
A cross-functional approach can prevent costly mistakes and gaps in coordination. Involve the right team early by including key expertise, such as a:
- Hardware/code expert
- Access control integrator
- Fire door inspector
- Owner and maintenance team
Lack of coordination can create security gaps and inconsistent user experiences. A good team will coordinate the retrofit across the entire building, going beyond unit doors to include common areas, amenities, parking and other access points ensuring code compliance, proper product selection, and system integration are addressed from the start.
Key Takeaway
A retrofit is not just about replacing hardware; it’s about defining the future state of the building. Owners who approach upgrades holistically – considering security, user experience, compliance, and long-term cost – will achieve the best outcomes. Those who focus only on short-term fixes risk creating new vulnerabilities or repeating past mistakes.
