A number of major multifamily software and tech companies introduced new programs and platforms at the National Apartment Association’s Apartmentalize conference in Las Vegas last week, including advances in artificial intelligence integration for property management platforms.

Here are a few of the highlights from this year’s exhibitors:

Maintenance system upgrades

Multifamily management software provider Entrata launched a major update to its Entrata Layered Intelligence+ Suite, adding a new set of AI-Powered Maintenance Solutions intended to streamline and simplify the maintenance process, improve technician efficiency and provide service more quickly.

The platform’s new features include:

• Maintenance AI, a resident-facing assistant made to triage maintenance requests. The tool uses AI to categorize issues, identify emergencies and offer troubleshooting suggestions for residents with minor issues. The system automatically creates and opens and closes tickets throughout this process.
• A redesigned backend system for Entrata’s product suite, made to provide greater support for property teams, according to the manufacturer. The system auto-routes work orders based on technician capacity, and incorporates communication, photos and visual documentation into work orders.

Credit reporting and rewards

MRI Software has partnered with rent rewards program Piñata Rent Inc., to embed Piñata directly into the MRI RentPayment property management system. Residents at properties that use MRI’s system can earn points redeemable for cards, home items and marketplace deals in exchange for on-time rent payments, and report their rent payments to credit bureaus from within the system. They can also sign up for a debit card to get cash back or points for money spent.

Piñata features require no extra effort from property administrators, and managers can offer backdated credit reporting and identity theft protection services as part of amenity packages.

AI partnership

Multifamily software and analytics provider RealPage has partnered with OpenAI, creators of ChatGPT, to launch the Lumina AI Workforce, an agentic artificial intelligence program designed to make decisions and act autonomously with little human oversight. 

The Lumina AI Workforce, iterating on RealPage’s Lumina AI, is a network of coordinated agents that collaborate across leasing, operations, facilities, finance and resident engagement. The network partners with a property’s human team to automate routine tasks and provide real-time insights on their operations. 

The network is embedded in existing RealPage property management systems, governed by a framework designed to create transparency, accountability and responsible use at every level, according to the release. 

Energy control

The Nomadix Energy Management Solution is a network of devices and platforms that allow users to monitor and manage a given property’s energy usage and performance. The system uses a digitally secure, cloud-native architecture that leverages existing systems and does not require any servers or extra hardware to operate.

The system includes a thermostat and HVAC controller and a cloud platform for device monitoring. Users can receive updates and notifications from the system, as well as analytics and data reporting, and set dynamic controls that respond to changing conditions. 

Key delivery access

The Amazon Key Access Control System — available through Amazon Key, the home access division of retail giant Amazon — is a lineup of four property access devices for multifamily buildings and gated communities, designed for use by residents, staff and delivery personnel. The system integrates with the Ring app, and allows users to manage access to a property, buzz themselves or visitors in, and verify visitors via video.

Products in the Amazon Key Access Control System line included the Virtual Key, a sensor that allows residents to enter or grant access through the Ring app; Intercom Boost, a tag that can be added to a call box that allows visitors to view a resident directory and initiate calls via smartphone; Intercom Lite, a separate box with Intercom Boost’s functions; and Intercom Plus; a touchscreen edition.